Personalized Learning Made Possible Through Continuous Access
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of workers globally say they are struggling to learn new skills for the digital era. 19
In our survey, over 75% of HR leaders expect to increase the tools they use to personalize talent development activities, with people from large employers much more likely to say it will increase significantly. Overall, we see learning trending toward delivering personalized experiences to employees. However, despite the need for more personalized training, interviews revealed that current learning modalities still aren’t accommodating individual needs or alternate pathways. The pandemic created a shift away from point-in-time training, highlighting the need for creative, more personalized options. Interaction should ideally come in the form of hands-on and experiential learning, which is especially important in technology training or in any workplace shifting to performance- based hiring. A continuous learning approach aligns with making learning a strategic initiative rather than insisting on learning simply to meet a pre-defined requirement. It can enable learning at a greater scale and, not incidentally, it can support DEI initiatives by accommodating the diverse ways individuals access career development opportunities, such as mobile apps, websites, AI-enabled learning programs and various other educational formats. At Lumen, Groth has seen great success using a tool that drives users to action in software or websites to help educate workers on targeted instruction when the need arises. “Formal training classes aren’t needed in every situation,” she comments. “There are many informal methods that can be applied when you’re in the middle of a task. We provide tutorials in the flow of work so employees are supported in real-time and can apply what they learn immediately.”
To be successful, continuous learning must be embedded in a culture that allows a worker to make time for learning when they are ready. Todd Muse, Government Support Manager with BD, sees this frequently with his certification participants. “The number one challenge with those studying for a certification is lack of time. Most have full-time jobs, so finding the time to study and retain newmaterial is difficult.” Personalized learning allows for life and learning to take place simultaneously. Continuous learning technology includes: • Adaptive learning technology to support individual learners’ needs • Learning record software to track a variety of learning experiences • Learning experience platforms that provide on-demand access to content • Social learning platforms to connect employees in personal ways • Employee experience platforms that allow for self service of HR functions
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