Emerging Cybersecurity Training Priorities in a COVID-19-Impacted Business Landscape
Trends toWatch in 2020 &Beyond •Most staffwhoareablewill continue towork remotely. • Physical officesmaybedownsized. • Businesseswill look tonewtechnologyuse cases inanattempt to target awider client-base. •Managerswill expressheightened interest in technical aswell as professional/“soft” skills training for all staff. • Cybersecurity trainingwill becomeubiquitous for all staffworking fromhome. • Flexibleoptions andcreative solutions aroundpayment anddelivery for customerswill become thenorm. With September fast approaching, many are attempting to gauge how theminority of businesses that have returned to business-as-usual are faring. With no tangible sign of an end to the COVID-19 pandemic on the horizon, some arewondering “Is this state of living in uncertainty simply our newnormal?” Certainly, froma business perspective, there have been lessons learned about efficient working, adaptability, and dependency on technology that will outlast the pandemic itself. As the impacts of COVID-19 are becoming clearer, newand unforeseen crises will inevitably arise. Nonetheless, a newfound awareness of the inherent risks posed by “business as usual” has given us all a greater sense of what needs to change. The business world nowhas a deeper appreciation of the need for well-trained and IT-savvy staff who are able to adapt to unfolding situations and operatewith a sustained degree of uncertainty in any technological environment. Joining Information Sharing and Analysis Organizations (ISAOs) is an additional way tech firms can help safeguard their businesses and their customers’ businesses from increasingly targeted andmalicious cybersecurity threats. Our sense of collective security has been challenged, and businesses are understandably looking for quick fixes in order to maintain key workflows and avoid further damage to the working environment. While training is a viable solution for many of the imminent challenges cited, a longer-term, ongoing training strategy can help business leaders feel confident that their IT is in the hands of people who are equipped not just for immediate needs, but for the unexpected situations of tomorrow.
• Business travelwill remain impacted formonths or years tocome. • Cloud solutionswill be increasingly reliedupon to support customers.
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